Client Engagement Specialist

Expivia Interaction Marketing Group Inc. is in search of a dynamic and detail-oriented individual to fill the role of Client Services Manager within our rapidly expanding organization.

Job Description:

The Client Services Manager position involves daily interaction with both existing and potential clients, ensuring the delivery of exceptional customer service. Acting as a crucial link between Expivia and our clients, your responsibilities include:

• Establishing and nurturing strong client relationships through exceptional customer support.

• Developing a comprehensive understanding of each client's key performance indicators (KPIs), encompassing business models, crucial operating processes, and systems.

• Proactively communicating with internal departments like Production, Human Resources, and IT.

• Maximizing operational efficiency to exceed client expectations and company goals.

• Assisting in resolving client issues by proposing effective solutions and ensuring satisfactory resolution.

• Evaluating products/services to ensure they align with client specifications.

• Providing daily reports and conducting statistical analysis.

• Offering recommendations to clients and assisting in the selection of products/services that meet their needs.

• Collaborating with the marketing and sales division to align work operations with the objectives of the client services unit.

Requirements:

• Associate or Bachelor's Degree in Business or a related field OR 5 years of relevant working experience preferred.
• Proficiency in computer skills, with knowledge of Microsoft Office.
• Exceptional planning and project management skills.
• Outstanding written, verbal, and interpersonal communication skills.
• Flexibility is a prerequisite.
• Strong analytical thinking and creative problem-solving abilities.
• Detail-oriented, proactive, and organized.
• Ability to thrive in both individual and team settings.
• Outgoing personality and confident speaker.
• Positive attitude and effort.

To apply, kindly complete the application and attach your resume or send it to talent@expivia.net.

Salary:
$35,000-$45,000, depending on experience and education.

For inquiries, please contact our HR Department at 814-868-5500.