Thomas van Rompaey

Thomas Van Rompaey is a seasoned professional in customer success and account management with a focus on maximizing annual recurring revenue (ARR) and minimizing client churn. Currently serving as a Customer Success Manager Win-Back at EXPLORE, Thomas specializes in re-engaging clients at risk of contract termination. Prior experience includes nurturing a diverse client base as a Customer Success Manager, developing relationships and ensuring satisfaction as an Account Manager at VPauto, and providing travel consultancy at HRG Belgium and Uniglobe E-Travel. Thomas holds a Master's degree in Tourism and a Bachelor's degree in Hotel Management, both earned with distinction. Additionally, Thomas has international travel experience, including extensive backpacking and a working holiday in Australia and New Zealand.