Brooke Brown

Director, Customer Success at Explorium

Brooke Brown has extensive work experience in various roles and industries. Brooke is currently the Director of Customer Success at Explorium, a position they started in December 2022. Prior to this, they worked at Thumbtack from 2019 to 2022, where they held the roles of Sr. Manager, Success and Manager II, Success Management.

From 2016 to 2019, Brooke worked at Big Squid, Inc. In this company, they held multiple positions, including Director of Strategic Solutions, Director of Consulting, Senior Manager, Consulting, and Business Consultant. Brooke'sresponsibilities included developing scalable processes, collaborating with various departments, driving strategy integration, managing professional services, and leading strategic partnerships.

Before joining Big Squid, Inc., Brooke worked at Crate and Barrel from 2009 to 2016. Brooke held the positions of General Manager, Sales Manager, Assistant Manager, Sales Floor Manager, and Department Manager. Brooke'sresponsibilities included overseeing operations, staffing, training, visual merchandising, and achieving sales targets.

Earlier in their career, Brooke had roles at Kappa Delta Sorority as Chapter President, The Plateau Club as Head Camp Counselor, and Fine Line Industrial as Administrative Assistant.

Overall, Brooke Brown has demonstrated their expertise in customer success, strategic solutions, consulting, retail management, and leadership throughout their career.

Brooke Brown completed their Bachelor of Science degree in Biology from the University of Oregon, where they attended from 2005 to 2009. Brooke then pursued further education, obtaining a Master of Business Administration (MBA) degree in Business Administration and Management from the University of Phoenix, where they studied from 2013 to 2015. In addition to their academic achievements, Brooke Brown also obtained a certification as a Certified Business Consultant from Domo, Inc. in March 2016.

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Timeline

  • Director, Customer Success

    December, 2022 - present