Walter Townsend

Walter Townsend is an experienced professional in customer success and technical support, currently serving as a Customer Success Manager at Extensis since January 2020. Prior to this role, Walter held positions such as Technical Support Specialist and 1st Line Support Team Leader at Snap-on Tools, where responsibilities included managing a support team and handling complex issues related to point-of-sale software. Walter also managed the BP account at NexxLinx, focusing on the Benelux and French regions, and worked as a Helpdesk Analyst at Unify, assisting British Embassies and Consulates with technical queries. Walter holds a Post Graduate Diploma in Broadcast Journalism from Nottingham Trent University and a Bachelor of Arts in German and Dutch Studies from the University of Hull.