Petra Gumieniak

Manager Of Account Services (customer Success) at Extensiv

Petra Gumieniak has a diverse work experience spanning various industries. Petra started their career as a Store Manager and Regional Manager at Verizon Wireless, where they were responsible for overseeing multiple stores and managing a team of around 25 employees. Petra then transitioned to the logistics industry, working at Custom Global Logistics as an Account Manager and Operations Manager, handling sales, vendor partnerships, and customer relationships. Petra was later promoted to the role of Inside Sales, where they cultivated leads and upsold to existing customers. Petra also worked at Estes Forwarding Worldwide as a Business Development Manager and Territory Executive, where they successfully restructured the LAX market, increased the book of business by over 300%, and managed lasting client relationships. Prior to that, they worked at Stevens Global Logistics as an Account Executive, creating operating procedures, implementing system protocols, and managing client advocacy. Petra also has experience as a self-employed caregiver, providing in-home family care and health aid services while also pursuing online coursework and selling antique furniture. Currently, Petra holds the position of Manager of Account Services at Extensiv. Petra'sprevious roles at Extensiv include Senior Team Lead of Customer Success, Senior Customer Success Manager, and Customer Success Manager at 3PL Central. In these roles, they were responsible for overseeing customer success initiatives, team training, maintaining documentation, ensuring adherence to SLAs, and driving customer satisfaction in the logistics and warehousing industry.

Petra Gumieniak pursued their education in Business Administration and Management at El Camino College. Petra studied from 2004 to 2006, focusing on a general field of study in Business Administration and Management. After a break, Petra resumed their education at El Camino College, specializing in Business Administration, Management, and Operations, until 2008.

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Timeline

  • Manager Of Account Services (customer Success)

    May, 2022 - present

  • Senior Team Lead of Customer Success

    August, 2021

  • Senior Customer Success Manager

    August, 2020

  • Customer Success Manager

    June, 2018