Kimbra Dellamano

Kimbra Dellamano is an experienced professional in customer service and contact center management with a career spanning over two decades. Currently serving as Patient Engagement Center Manager at EyeCare Partners since February 2018, Kimbra oversees a team of supervisors and agents, focusing on delivering high-quality customer service and effective insurance pre-authorization processes. Previous roles include Contact Center Manager at Fifth Gear, where Kimbra managed daily operations and set service targets, and Contact Center Email/Chat Customer Service Supervisor at HomeDepot.com, responsible for developing new customer support initiatives. Kimbra's earlier experience includes managerial positions at REMAX GATEWAY, Carlson Companies, and Tenholder Services, emphasizing quality assurance, training, and operational efficiency. Kimbra holds an Associate degree in Education from Lake Land College and attended UMSL for a senior year in Biology.