Neiljung Thapar

Neiljung Thapar is an experienced IT professional with a strong background in technical support and system management. Currently serving as a Senior IT Technical Support Specialist at F12.net, Neiljung resolves over 300 helpdesk tickets monthly, achieving a 98%+ SLA compliance while managing Windows Server environments. Previously, Neiljung worked as an Information Technology Analyst at Deloitte, achieving a 98%+ resolution rate, and as a Hybrid CT Specialist at All About Tech, maintaining a 90% first-time resolution rate. Early career experience includes a role as a Senior Services Engineer at NGRT Systems Pvt. Ltd., where over 1,000 Apple devices were diagnosed and repaired, significantly enhancing customer satisfaction. Educational qualifications include a Postgraduate degree in Network and System Security Analysis from George Brown College and a Bachelor of Engineering in Electronics Engineering from Nagpur University.