Eduardo Scutti

Head Of Customer Experience at Fabulous

Eduardo Scutti has a diverse work experience, beginning in 2015 with AXA as a Compliance, Anti-Money Laundering & KYC Intern. In this role, they performed research, investigations, and prepared reports focusing on AML, performed KYC Reviews, and communicated with clients on a daily basis. In 2017, they joined iTutorGroup as a Senior Consultant, where they guided and taught Business and General English to adult students and Basic and General English to children. Eduardo also provided students' progress reports and evaluations. In 2021, they joined Fabulous as a Customer Success Team Lead, where they were responsible for team management, hiring of new employees, newcomers' onboarding and integration, and managing, training, and ensuring team members' wellbeing and results. Eduardo also served as a Customer Success Specialist, ensuring excellent service and support towards B2B customers and partners, working closely with B2C customers to identify potential operational issues and preparing monthly and quarterly reports.

Eduardo Scutti has a B.A. in International Taxation & Law from Rhine-Waal University, which they completed between 2016 and 2019. Eduardo has also obtained several professional certificates, including a Customer Engagement Specialist Professional Certificate from IBM, an Ethics and Compliance Certificate from the European Institute of Management and Finance (EIMF), a How to Manage a Remote Team Certificate from GitLab, a People Management: Leadership in Times of Uncertainty Certificate from FGV EESP, and a TESOL (Teaching English to Speakers of Other Languages) Certificate from International Open Academy.

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