Víctor Pérez Torres

Víctor Pérez Torres is a seasoned professional in customer experience and business development, currently serving as Head of Customer Experience for Latam at Factorial since November 2023. Previously, Víctor held various roles at Crehana, including xDR Manager and Team Leader Inbound, leading a diverse team across multiple countries and executing inbound B2B strategies. At Quantum Talent, Víctor designed and implemented outbound prospecting strategies to enhance sales-qualified leads using the SPIN methodology. Experience also includes significant contributions at Cambridge Assessment, IDC, and Microsoft, where responsibilities spanned business growth, sales management, and team leadership. Academic credentials include a Business Analytics certification from the University of Cambridge and a B.S. in Management from Universidad Nacional Autónoma de México.