Alcides Segovia

Alcides Segovia has a diverse professional background in retail management, sales, and customer experience. Currently working as a DTL at Pet Supplies Plus, they previously held roles such as Director Customer Experience & Training at Factory Mattress and Regional Sales Director at Mattress Warehouse. With experience in developing innovative CX processes, recruiting and training new team members, and leading sales teams to success, Alcides has a proven track record of driving growth and improving customer satisfaction across various industries. Their educational background includes a Bachelor's degree in Computer Science and certifications in aeronautics and aviation.