Katie Johnson

Katie Johnson is currently the Head of Business Operations at Faire. Katie has held this position since December 2019. Prior to that, they were the Director of Business Operations & Marketplace Ops at UpCounsel LLC from January 2018 to December 2019. There, they led Marketplace Operations & Business Operations and was responsible for building and leading high-performing teams. Katie also drove the redesign of customer experience, sales, and product positioning & pricing. As a result, they achieved a >50% increase in booking/close rate while increasing attorney/client satisfaction and customer value.

From January 2016 to December 2018, Katie Johnson was the Head of Business Development & Go-To-Market Strategy - Digital Small Business Banking at Capital One. In this role, they were responsible for driving board-level visibility into business performance, market opportunity, and go-forward strategy.

Before their time at Capital One, Katie Johnson was the Business Operations and Business Development Management at CircleUp from January 2013 to August 2016. In this role, they were responsible for leading efforts on redefining & restructuring of business.

Katie Johnson began their career as an Investor & Operating Partner at H.I.G. Capital from January 2010 to December 2013.

Katie Johnson has a BA in Economics from UC Irvine.

Katie Johnson works with Luca Beltrami - Head of Product, Retailers, Jessica Christjans - Head of Risk, and Linsey Jackson - Head of Talent. Katie Johnson reports to Jeffrey Kolovson, COO.