SG

Samet Gray

Director, CX Operations at FairShake

Samet Gray has a diverse work experience spanning multiple industries. In 2005, they worked as a Program Facilitator at Baltimore City Public Schools and Goucher College. From 2009 to 2010, they served as a Special Education Instructional Aide at Baltimore Montessori Public Charter School.

In 2010, they joined AFT and held multiple roles, including Research and Strategic Initiatives Strategist, where they conducted national research and campaigns on community and social impact initiatives. They also worked in Organization and Field Services, collaborating with partners to enhance coalition building and support strategic programs.

In 2017, Samet Gray joined Playworks as a National Corporate Relations Specialist, managing corporate social responsibility partnerships and philanthropic initiatives across 23 regions.

From 2018 to the present, they are working at FairShake, starting as Director of CX Operations, responsible for building and scaling customer success operations. They also served as a Senior Manager of Product & CX Research. In both roles, they demonstrated leadership, remote team management, and effectively used technology to streamline operations and communications.

Overall, Samet Gray's work experience showcases their expertise in operations management, research, strategic initiatives, partnership building, and leadership skills.

Samet Gray attended Goucher College from 2005 to 2009, where they obtained a Bachelor of Arts degree in Peace and Conflict Studies and Spanish. In 2015, they attended Georgetown University and earned a Certificate in Policy and Program Evaluation, with a focus on Educational Assessment, Evaluation, and Research. They also obtained a certification in Education Policy and Program Evaluation from Georgetown University in January 2015.

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Previous companies

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Timeline

  • Director, CX Operations

    June, 2018 - present

  • Senior Manager, Product & CX Research

    July, 2018

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