Matthew Kmetz

Matthew Kmetz has extensive experience in customer support and operations, currently serving as a Payments and Fraud Operations Analyst at FanDuel since August 2021, where responsibilities include managing fraud, payment, and compliance issues while engaging with users on social media. Previously, Kmetz worked as a Social Engagement Specialist and Customer Service Associate at the same company, addressing account-related inquiries and ensuring customer satisfaction. Kmetz's background also includes technical support as a Dell Customer Support Agent at Alorica, where management of technical support tickets was key, and sales experience as a Sales Floor Team Member at Kohl's, which involved merchandise handling during peak hours. Early career experience includes a role as a Crew Member at McDonald's, responsible for cash transactions and food service operations.