Sade Gonzalez

Head Of Customer Success at Farmshelf

Sade Gonzalez has a diverse work experience in various roles, starting with their current position as a Customer Success Manager at Farmshelf. In this role, they are responsible for managing all company inboxes, creating and managing the ticketing system, and developing documentation for company procedures.

Prior to Farmshelf, Sade worked as a Partnerships Manager at Goldbelly, where they maintained vendor partnerships and evaluated menu offerings. They also served as a Restaurant Account Manager at MobyDish, where they were the main point of contact for multiple markets and oversaw the onboarding process for restaurants.

Sade also has experience in vendor relations management at Cater2.me, where they built and managed relationships with vendors across multiple markets. Additionally, they worked as a Floor Manager PM at BKLYN LARDER, overseeing packaging and fulfillment, managing a team, and handling customer service. They also briefly worked as a Floor Manager at Sullivan St Bakery, where they were involved in the development and management of a late-night restaurant concept.

Overall, Sade has extensive experience in customer success, partnerships, account management, vendor relations, and restaurant operations.

Sade Gonzalez attended CUNY New York City College of Technology from 2015 to 2019, where they studied Hospitality Administration/Management. In addition to their degree, Sade has obtained various certifications throughout their education and career. Sade received a Front Desk representative certification from the American Hotel & Lodging Association in 2016, as well as a Front Office Management certification from the same institution. In 2015, they obtained a Food handler's certification from the New York State Department of Health. Sade further expanded their skillset by obtaining a Mental Health First Aid certification from the New York State Department of Health in 2019. Sade continued their professional development by acquiring a Prep Professional in Human Resources (PHR) certification from the National Association of State Boards of Accountancy and a Psychological First Aid certification from The Johns Hopkins University, both in 2020. Additionally, they obtained a Mindfulness and Meditation Teacher certification from the School of Positive Transformation in 2020. Most recently, in 2021, Sade gained a Yoga Instructor Certification - Level I from My Vinyasa Practice, LLC and a Section4 Product Strategist certification from Section4.

Links

Previous companies

Goldbelly logo
Cater2.me logo
MobyDish logo

Timeline

  • Head Of Customer Success

    June, 2022 - present

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