Richard Alpagot

Richard Alpagot has a diverse work experience with experience in various roles in the technology industry. Richard currently works at Fastly as a Senior Cloud Engineer, where they help customers leverage Fastly's technical abilities. Prior to this, they held the role of Cloud Engineer at Fastly, providing support to customers in the FinTech, OTT video, Ecommerce, and Publishing sectors. Richard also has experience as a Senior Customer Support Engineer and Customer Support Engineer at Fastly.

Before joining Fastly, Richard worked at Conviva as a Customer Support Engineer, where they covered the EMEA customer base and provided customer support via SalesForce. Richard also performed quality assurance for data integrity.

Richard also gained experience working at Sky, where they held the position of OTT Support Analyst (CDN) and Tier 3 Broadband & Voice Support. In these roles, they were responsible for cache maintenance, administrating third party CDN portals, and providing support for DSLAM and MSAN networks.

Additionally, Richard worked as a VoIP and DSL Support Analyst at Inclarity, where they provided support for hosted VoIP platforms and router support.

Earlier in their career, Richard worked at TalkTalk Business and The Utility Warehouse Discount Club, where they held various roles involving operations, IT administration, provisioning, and training. Richard also gained experience as a B2B Support Analyst at Tiscali Business Services.

Richard's work experience also includes roles at Fujitsu as a Service Desk Analyst and at Hidden Path Entertainment as a Trivia Game Question Writer.

Richard Alpagot obtained a Bachelor's Degree in BEng Computer Games with Internet Technology from the University of Essex from 2004 to 2007. In 2011, they studied the Cisco CCNA Exploration course at the University of Westminster. In the same year, they also completed Autodesk accredited Maya Core and Games courses at Escape Studios, focusing on Computer Graphics. Prior to that, from 2002 to 2004, Richard attended Northolt 6th form, where they studied IT (B), Product Design (C), Geography (D), and General studies (AS level for General Studies). Richard also attended whitmore for high school, but no specific dates or degree information are provided for that period. Richard Alpagot further obtained several certifications, including Cisco CCNA, ITIL Foundation Certificate in IT Service Management from BCS, and Cisco CCENT, in the years 2013.