Theresa Tacite (Kainer)

Theresa Tacite (Kainer) has a diverse work experience spanning several industries. Theresa began their career at Merck Finck & Co. as a Qualified banking clerk from September 2008 to August 2010. Theresa then worked as a Working Student in Online Marketing at mediascale from June 2013 to May 2014. Following this, they joined fiduCon GmbH Wirtschaftsprüfungsgesellschaft as an Assistant to the Board of Management from June 2014 to June 2016. In July 2016, Theresa started their own business, theresiendesign - Web& Printdesign, where they served as the owner until April 2018.

In 2016, they also joined Digital Outsource Services (Pty) Ltd as a Customer Service representative and later became a Customer Service Team Lead from December 2016 to April 2018.

Theresa then transitioned to Fastned, a company focused on electric vehicle charging, where they held multiple roles. Theresa started as a Customer product & support specialist for Germany from April 2018 to September 2019. Theresa then became the Country CX and support manager for Germany from July 2019 to October 2020. From October 2020 to August 2021, they served as the Customer Support Team Lead, and their current role is the Customer Operations Lead, which they started in August 2021.

Theresa Tacite (Kainer) has a diverse education history. Theresa first obtained a specialized higher education entrance qualification in Business from Staatliche Berufsoberschule Wirtschaft in the year 2011, which they completed in 2010. Following this, they pursued a Bachelor of Applied Science (B.A.Sc) degree in Macroeconomics at Ludwig-Maximilians-Universität München from 2011 to 2014. Later, they focused on web development and design by studying at ILS - Institut für Lernsysteme GmbH, where they completed a certificated web developer program from 2016 to 2018.

In addition to their formal education, Theresa has also obtained several certifications. Theresa completed courses on topics such as "How to Give and Receive Useful Feedback Every Month," "How to Be More Strategic in Six Steps," "Critical Thinking for Better Judgment and Decision-Making," "A Design Thinking Approach to Putting the Customer First," "Customer Experience Leadership," and "Three Tips for Managing Egos and Difficult Emotions." These certifications were earned from LinkedIn, and they obtained them between the years 2021 and 2022.