With Feedtrail XM, healthcare organizations have the tools and in-the-moment analytics to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 5,000 sites across 36 countries.

Hospital

Feedtrail

Stephanie Alexander

Warren Mullis

Toni Land

Tom DuScheid

Mikko Lehmus

Matti L.

Gert Volmer

Deb Woods

Summer Brown

Ashley Worrall

James Hayne

Neil Barton

Paul Jaglowski

The Advisory Team at Feedtrail provides strategic guidance and expertise to optimize the patient experience across healthcare organizations. Comprising seasoned professionals including co-founders and industry advisors, they leverage deep insights into patient engagement and service recovery to help clients effectively implement Feedtrail's XM tools. Their mission is to enhance healthcare delivery by ensuring that organizations understand and respond to patient feedback, driving continuous improvement and fostering loyalty.

Advisory Team

Leadership Team

Customer Success Team

Advisory Team

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Leadership Team

Customer Success Team