Douglas Alves

Douglas Alves is an experienced professional in Customer Success and Operations, currently serving as a CS Ops Especialista at Feedz by TOTVS since January 2022. Douglas has played a pivotal role in restructuring the Voice of the Customer (VOC) process and optimizing customer experience initiatives, including implementing new systems across various teams. Prior to this, Douglas held multiple positions at Aurum Software from 2013 to 2022, including Senior Customer Ops, where responsibilities encompassed building structures for automating team processes, managing databases, and reporting customer metrics using BI tools. Douglas's foundational experience in IT support and system deployment dates back to positions held at Omega Point and Anexo Informatica. Douglas holds an MBA in Customer Experience and a Bachelor's degree in Information Systems, complemented by expertise in graphic design and language proficiency training.