Cassandra Buss

Cassandra Buss has a diverse work experience spanning multiple companies and roles. Cassandra began their career at Walgreens as a Customer Service Team Lead in May 2016, before moving on to PNC as a Business Banking Specialist in December 2016. In 2018, they joined Vivid Seats LLC as a Quality Control Investigations/Risk Specialist, where they conducted research, resolved escalations, and provided guidance to customer support agents. In 2019, Cassandra worked at Uber as a C360 Escalations/Investigations role, where they triaged and resolved complex issues on driver accounts, communicated with multiple teams, and contributed to procedural improvements. Their most recent role, starting in November 2020, has been as a Fraud Analyst at Fetch. Overall, Cassandra has gained expertise in fraud analysis, investigations, customer support, and risk management throughout their career.

Cassandra Buss holds a Master of Science (MS) degree in Environmental Policy and Management, which they obtained from American Public University from 2012 to 2015. Prior to that, they earned a Bachelor's degree in Geography with a focus on Resource Management from Western Michigan University, where they studied from 2008 to 2011. In addition to their formal education, Cassandra has also obtained several certifications. These include Diversity, Inclusion, and Belonging from LinkedIn in June 2021, Critical Thinking from LinkedIn in April 2021, and Technical Support Fundamentals from Coursera in September 2020.