Deanna Laufer

Deanna Laufer serves as the VP of Research and Director at Fidelity Investments, where research focuses on sociocultural trends impacting customer needs. Previously, Deanna held the position of Senior Analyst at Forrester Research, providing insights to enhance customer experience strategies. Earlier experience includes six years as a Senior Analyst at the U.S. Government Accountability Office, leading reviews of significant defense and environmental programs. Deanna holds a BS in Electrical and Computer Engineering from Cornell University and an MS in Technology and Policy from the Massachusetts Institute of Technology.