Jennifer Cooper

Jennifer Cooper is an accomplished Customer Service Manager at Figo Pet Insurance, a role held since April 2024. Previously, Jennifer served as the Director of Contact Center Sales at Third Party Pet from October 2020 to April 2024, where responsibilities included leading Sales and Service departments and advocating for the Voice of the Customer and Employee. In earlier positions at Third Party Pet, Jennifer excelled in transforming an underperforming department and coaching high-producing teams. Jennifer's extensive background in customer service management began at Comcast, where a 20-year tenure involved leading various teams within a large virtual call center, enhancing customer experience, and achieving key performance metrics. Jennifer holds a Bachelor's degree in Business Leadership from the University of Arizona, earned between June 2020 and April 2024.