Karl Khan

Karl is responsible for the Casework Operations function at the Financial Ombudsman Service which includes oversight of customer experience, quality and operational performance.

Karl joined us in October 2022 from the UK Health Security Agency where he was on secondment as Operations Performance and Improvement Director to support the UK’s response to the pandemic.

Karl has also worked at the Department for Work and Pensions, in the role of Director, Operations Planning and Performance, before moving to HMRC, as Interim Director General, Customer Services Group. Karl has worked as a Senior Research Fellow for several universities.