Alice Keogh

Alice Keogh is the current Head of Operations at the Financial Services Union (FSU). Alice has held this position for 1 year and 5 months. Prior to their current role, Alice was the Head of Customer Experience at Greenstar (part of the Panda Group) for 3 years and 9 months. Alice has also worked for Greenstar for a total of 11 years and 4 months in various customer service roles including Head of Customer Services & Administration and Head of Customer Services.

Alice has extensive knowledge in customer service strategies, systems, tools and developing customer first culture within an organisation. Alice is passionate about measurement, metrics and continuous improvement across the organisation. Alice is able to partner and collaborate with executive leadership and peers across the organisation and is also able to coach, advise and develop direct reports in their own roles.

During their time at Greenstar, Alice was responsible for merging the customer base and streamlining customer processes, staffing and culture for the new entity. Alice also designed and deployed custom, software-driven processes to help drive quality at scale with minimal human involvement. Under their leadership, the team achieved substantial cost savings through various cost-saving projects.

Alice is known for their dedication to their work and their ability to create positive change within an organisation. Alice has a proven track record in developing successful customer service strategies and teams that deliver excellent results.

Alice Keogh's education includes an Irish Management Institute Diploma in Marketing from 2001-2002, an Irish Management Institute Diploma in Customer Service Management from 1992-1993, a Bachelor of Arts (B.A.) in Alice'story and Linguistics French from University College Dublin from 1986-1989, and a Specialised Course of Study in Strategic Management from Cranfield University - Cranfield School of Management.