James Gabriel S. Francisco

James Gabriel S. Francisco is an experienced professional in customer service and business development, currently serving as a Service Desk Associate at Financial Times since May 2022, where responsibilities include managing global technology contacts and ensuring service level agreements. Previously, James held roles as a Customer Care Associate, resolving customer concerns and facilitating subscription renewals. In the business development sector, James worked as a Business Development Manager at Crypto Gamers Inc., focusing on market expansion within the metaverse. With extensive experience in the aviation industry, including roles at Philippine Airlines and Asiana Airlines, James has a strong background in customer recovery and passenger service. James holds a Bachelor's degree in Air Transportation from PATTS College of Aeronautics and is currently pursuing a Student Pilot degree at the Asian Institute of Aviation.