Ayla Bilen Kocabaş

Ayla Bilen Kocabaş has been with Finnair since March 2017, holding various roles including Customer Journey Lead, Gate Service Agent, and Customer Team Lead. Prior to this, experience includes working as a Salesperson at Etelä-Karjalan Osuuskauppa from June 2011 to July 2016. Ayla is currently pursuing a Master of Business Administration in Future Oriented Management at Laurea University of Applied Sciences, expected to graduate in January 2024, and previously earned a Bachelor of Business Administration in Human Resources Management and Leadership from Haaga-Helia University of Applied Sciences in 2018.