Idit Matas

Idit Matas has a diverse work experience spanning over 17 years. Their most recent position was as the Head of Technical Support at Firebolt starting in 2023. Prior to that, they worked at Datadog for almost three years, starting as a Support Engineer and progressing to roles such as Technical Support Team Lead and eventually, Senior Technical Support Manager. Their responsibilities at Datadog involved managing teams, optimizing productivity, and achieving key performance indicators. Before Datadog, Idit worked at Skai for five years in various support roles, including Team Lead and Senior Support Engineer. Idit gained experience in managing teams, handling complex technical problems, and coordinating customer support initiatives. Prior to Skai, they worked as a Project Manager & SEO Strategist at WebPals, where they were responsible for the Norwegian team and multiple websites. Idit also has experience as a Psychometric Teacher at Ankori Enterprises. Overall, their work experience demonstrates their expertise in technical support management, team leadership, customer service, and project management.

Idit Matas holds a Master of Business Administration (M.B.A.) degree in Information Technology from Tel Aviv University, which they completed from 2012 to 2015. Prior to that, they obtained a Bachelor of Science (BSc) degree in Industrial Engineering and Management from Tel Aviv University, which they completed from 2006 to 2010. Additionally, they have a certification in MCPD - Microsoft .Net WEB Developer from Microsoft. The specific month and year of obtaining this certification are not provided.