Cynthia Main

Cynthia Main serves as the Senior Customer Success Director at First Advantage since January 2014, managing strategic relationships for four enterprise-level clients and generating $15 million in revenue from background and drug screening services. With a proven track record of 100% client retention and over 10% revenue growth, Cynthia enhances operational efficiency through performance measurement and process improvements. Previous experience includes roles as Customer Relations Manager at SourceHOV, Director of Customer Service at Entertainment Publications, and various managerial positions at EDS/OnStar, where significant financial growth and operational success were achieved. Cynthia holds a leadership training qualification from Dorsey College and has extensive expertise in client management, project execution, and team leadership.