First Bank of Nigeria
Daniel O. currently serves as the Manager of Customer Experience and Strategy (Insights and Analytics) at First Bank of Nigeria Ltd. since 2023, leading initiatives to enhance customer satisfaction through the development and tracking of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) frameworks. Prior to this, Daniel O. held the position of Senior Manager of Data Analytics at Bluechip Technologies Limited from April 2020 to May 2023, where responsibilities included consulting, data warehousing, and managing a team of data professionals. Earlier roles include Manager of Data Analytics at Octave Analytics, where Daniel O. developed and maintained data models and reporting systems, and a Data Analyst at Etisalat Nigeria, with prior experience in customer service and marketing. Daniel O. holds a Bachelor of Science degree in Computer Science from Benson Idahosa University completed in 2008.
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First Bank of Nigeria
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First Bank of Nigeria Ltd – Keeping You First First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier commercial bank and most valuable banking brand. With over 10 million active customer accounts and more than 750 business locations, we provide a comprehensive range of retail and corporate financial services to customers and investors wishing to explore the vast business opportunities available in Nigeria and our business locations across Africa, Europe, Middle East and Asia. To live our promise of ‘YOU First’, we design products and services to support your personal, family and business needs. Our array of products – cards, channels, transfer services, loans & advances, deposit products, guarantees, distributorship financing, cash management and foreign trade service – create convenience for your transactions, empower your businesses and offer flexibility of choice.