Catherine Jones

Catherine Jones has over eight years of diverse experience in customer service, sales, and operations, primarily within finance and retail sectors. At First Citizens Bank since May 2016, Catherine has advanced through multiple roles, currently serving as a Fraud Prevention Analyst I, focusing on fraud mitigation strategies. Previous positions include Advertising Sales Executive at Strategic Value Media and various roles at Wildwood Lamps and Accents, where significant accomplishments included reducing open ‘Cash Before Delivery’ accounts by 75% and managing an extensive customer database. Catherine holds a Bachelor of Science in Business Administration with a focus on Sales and Marketing from High Point University.