Beverley Adkins

Beverley Adkins is an experienced professional in customer contact and debt collection management, currently serving as Manager of the Customer Contact Center at First Group ZA since May 2022. With a strong background in managing call center operations, Beverley has successfully improved contactability of debtors and payment arrangements across various roles, including as Debt Collection Manager at Eastonberry Collections and Debt-IN. Key competencies include client relationship management, recruitment, and performance reporting. Education includes a Bachelor's Degree in Business Administration and Management from Mancosa and a Diploma in Information Technology from Durban Commerce and Computer College.