First Response Finance
Graham Johnson is an experienced Collections Team Manager at First Response Finance, where involvement in staff-driven change has led to the development of a customer-centric approach to collections. Prior to this role, Graham served as a Loan Underwriter at Marks and Spencer, focusing on balancing customer expectations with underwriting criteria for credit card and personal loans. Graham's career began at Citi as a Credit Card Underwriter. Educational achievements include a Postgraduate Certificate in Systems Thinking in Practice from The Open University and a BA Hons in International Business Administration from the University of Lincolnshire & Humberside, complemented by an HND in Business from Wigan College.
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First Response Finance
We are an award-winning UK finance company with offices in Nottingham, Leigh and Glasgow. Our primary product is Hire Purchase for motor vehicles, including; used cars, motorbikes and vans, however, we also offer Personal Loans to existing customers. Our philosophy, 'People, Service, Profit', is at the core of everything we do. We are a people centric business and we believe that the more we invest in our people; the quality and efficiency of our products; and the service that we provide to our customers, the more successful we will be, as we believe that profit is a natural outcome of building an outstanding business filled with highly skilled people.