Kayla Costello

Kayla Costello has extensive experience in business systems analysis and client services across various organizations. Currently serving as an Enterprise Core Business Systems Analyst II at First Tech Federal Credit Union, Kayla manages the DNA Fiserv system, focusing on issue troubleshooting and system upgrades. Prior experience at Coinbase includes roles as Team Lead and Senior Support Analyst in Institutional Onboarding, where Kayla was responsible for high-value client onboarding and developing comprehensive training materials. Previous positions at Simple Finance and Transition Projects involved enhancing customer support operations and ensuring regulatory compliance. Kayla holds a Bachelor's degree in Liberal Arts and Sciences from Portland State University, along with certificates in Strategic Organizational Management and Project Management.