Mike Funk

Mike Funk has extensive work experience in various roles within the contact center and customer service industry. Mike began their career at Sprint as an Operations Manager, where they demonstrated exceptional customer service skills and implemented internal sales and retention programs. Mike then transitioned to Beckman Coulter, where they served as a Call Center Sr. Operations Manager, responsible for managing US-based Technical Call Centers and enhancing the customer experience. Most recently, Mike has been working at First Tech Federal Credit Union, initially as a Sales and Service Manager and currently as the Director of Contact Center Sales & Service. In this role, they oversee the member experience within the Contact Experience Center and leads the Contact Center Relocation Team. Mike is adept at achieving sales goals while prioritizing member satisfaction and financial support.

Mike Funk attended the University of Phoenix, Sierra College, and Capitol Christian Bible College, but no specific degrees or fields of study are mentioned.