Keisha Gilliam

Keisha Gilliam has a diverse work experience spanning different industries. Keisha started their career in 1993 at Wal-Mart as a Customer Service Manager, where they supervised cashiers and ensured adherence to company policies. From 1996 to 1999, they worked as a Customer Service Representative and Teller at First Tennessee Bank, MATCU, and MMFECU. In 1999, they transitioned to the healthcare field as a Dental Assistant, assisting with dental procedures and handling sterilization processes at Dr. Larry D. Sims & Assoc. Keisha then transitioned into the technology industry, working as a Diagnostic Technician at Solectron from 2000 to 2005 and then as a Computer Repair Technician (Systems Analyst Tier II) at Fujitsu (Kelly Services) from 2005 to 2007. Starting in 2007, they joined Hilton Hotels Corp as an IT Project Coordinator, managing project coordination tasks until 2010. Keisha then served as a Business Analyst at Hilton Hotels Corporation from 2011 to 2016, acting as the primary contact for hotel management and ownership representatives during the installation of OnQ systems. Finally, in 2016, they joined First Tennessee Bank as a Business Systems Analyst.

Keisha Gilliam has an education history that includes attending the Southeast College of Technology. Keisha obtained an Associates of Occupational Science degree in Information Technology from this institution. Additionally, Keisha has obtained additional certifications. In March 2018, they became a Certified Scrum Master through the Scrum Alliance. In March 2017, they obtained a Lean Six Sigma Yellow Belt certification from the Mid-South Quality Productivity Center (MSQPC).