Martin Brown

Martin Brown is an experienced professional in billing operations and communications, currently serving as the Billing Operations and Communications Manager at Shell Energy Retail since March 2019 and as the Billing Operations Manager at First Utility since December 2014. Prior roles include Billing Account Manager at Virgin Media Business from January 2011 to December 2014 and Process Development Specialist and Senior Billing Analyst at Virgin Media from 2001 to 2011. Martin began a career in banking as a Service Representative at HFC Bank from 1994 to 1998. With a solid foundation in process enhancement and customer engagement, Martin has successfully managed billing functions and improved operational efficiencies throughout the career. Education was completed at Sheldon Heath Comprehensive School between 1983 and 1988.