Karen Beasley Ccxp

Karen Beasley CCXP is an experienced customer experience professional currently serving as the Head of Customer Experience at FirstPort (UK) since March 2023. Previously, Karen held the position of Head of Customer Services at Halfords Autocentres from October 2016 to February 2023. Prior experience includes serving as Director of Customer Experience at National Express from April 1987 to July 2015, where Karen developed comprehensive customer experience strategies that led to national recognition. Additional roles at National Express encompassed leadership positions in customer contact and relations, emphasizing staff development and operational improvements. Educational credentials include a BEC National Diploma in Travel and Tourism from Redditch College of Further Education and ongoing involvement with the Customer Experience Professional Association.