Karen S. serves as the Director of Project Management and Director of Receivables Management at Firstsource since February 2024. Previously, Karen held the position of Revenue Cycle Operations Manager at Optum from January 2022 to February 2024 and served as Patient Responsibility Manager at Savista RCM from November 2020 to January 2022. Karen's extensive experience at nThrive from February 2011 to November 2020 includes roles such as Client Services Manager, Customer Service Team Lead, Corporate Trainer, Senior Customer Service Representative, and Customer Service Representative. Before that, Karen worked as an Escalations Specialist at Citigroup from January 2007 to January 2011. Karen obtained a Bachelor of Science (B.S.) degree in Psychology from Angelo State University between 1991 and 1994.
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