Richard Dumas

Richard Dumas is a seasoned professional with extensive experience in product marketing and strategy within the technology and telecommunications sectors. Currently serving as Vice President of AI Product Strategy at Five9 since November 2020, Richard oversees the product and go-to-market strategy for the company's voice and digital Intelligent Virtual Agent (IVA) platform. Previously at Five9, Richard held positions as Vice President of Product Marketing and Vice President of AI Marketing, leading initiatives post-acquisition of Inference Solutions, where Richard was Chief Marketing Officer. Richard's career includes significant roles at NewVoiceMedia, DotNetNuke Corporation, SNOCAP, Nuance Communications, Sun Microsystems, Apple Computer, and PwC, demonstrating a strong foundation in artificial intelligence, marketing, and product management. Richard holds an M.S. and MBA from the MIT Sloan School of Management and a B.A. in Cognitive Science from Wesleyan University.