Aladdin Mahmoud

Aladdin Mahmoud has a strong background in technical support and customer service. Aladdin has worked in the medical imaging industry for many years, specializing in connecting medical imaging equipment to PACS systems and resolving technical issues for Radiology/Cardiology products. Mahmoud also has experience in network troubleshooting and maintenance for PC and laptop systems. Aladdin'sroles have included managing investigations and resolutions for tech support issues, performing preventative maintenance activities, and providing training and support for product applications.

Aladdin Mahmoud attended Al-Azhar University from 2001 to 2005, where they studied English studies. In terms of additional certifications, they obtained various certifications from Microsoft, including MCITP: Enterprise Support Technician on Windows Vista, MCSA1: Messaging on Windows Server 2003, MCSA1: Windows Server 2003, MCSE1: Windows Server 2003, MCTS: Microsoft Windows Vista, Configuration, and MCPS: Microsoft Certified Professional. Aladdin also received CompTIA A certification from CompTIA. Additionally, in 2020, they completed the HP LIFE e-Learning courses on "Customer relationship management (CRM)" and "IT for business success" provided by HP.