Ahmed Abdel Rahman

Ahmed AbdelRahman has a diverse work experience spanning various roles and companies. Their most recent position was as the Director of Customer Experience at FlairsTech, starting in February 2022. Prior to that, they worked as a Customer Experience Manager at the same company from June 2020 to February 2022.

Before joining FlairsTech, Ahmed held roles at Upland Software, where they served as a Technical Support Manager for CXM from October 2018 to June 2020. In this role, they managed the support team for multiple platforms and was responsible for Zendesk management, attending meetings with other CXM departments, and providing regular updates on support team performance.

Prior to that, Ahmed worked as a Senior Technical Support Engineer at Upland Software from January 2018 to October 2018. In this role, they responded to customer requests, troubleshooted issues, administered user accounts, and performed basic SQL troubleshooting.

Earlier in their career, Ahmed worked at SYKES, where they held various roles including TomTom Account Supervisor from November 2015 to July 2017, Sony Store Online Account Supervisor from November 2014 to November 2015, Sony Account Supervisor from March 2014 to November 2014, and Sony VAIO Tech Support from October 2012 to April 2014. In these roles, they provided leadership and support to achieve key performance indicators, set meetings with agents to discuss achievements and opportunities, and collaborated with management to address performance challenges and achieve targets.

Ahmed's work experience also includes a role as an International Accounts Advisor at Vodafone New Zealand from July 2010 to March 2011.

From 2006 to 2010, Ahmed AbdelRahman attended SADAT ACADEMY for MANAGEMENT SCIENCES, where they obtained a Bachelor's degree in Business Administration and Management, General.