Client Success Representative

Functions: Customer Service, Sales

Top skills for this role: Analyze Information Decision-Making Influencer Marketing Problem Solving Customer Success Communication Reasoning Skills Events Persistence Consulting

Position: Client Success Representative

JOB PURPOSE

The Client Success Representative position is primarily responsible for following up on warm leads who engaged in FLASH-GAS products and to convert them into customers. You will reach out to prior and potential clients to increase participation with events and product subscriptions.

RESPONSIBILITIES

Daily review of the leads provided from the different sources and funnels Call, email and use various communication forms to identify the validity and potential of the lead Convert leads into customers Track and report on all leads within the pipeline Works on miscellaneous projects as directed by the Sales Director and Executive Team

QUALIFICATIONS

Experience, Competencies and Education:

Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations Adaptability - Adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events Attendance/Punctuality - Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time Inspire the trust of others; work with integrity and ethically; uphold organizational values Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decisions Demonstrates persistence and overcomes obstacles; measures self against standard of excellence Prioritize and plan work activities; use time efficiently; sets goals and objectives; organize or schedule other people and their tasks GED or high school diploma preferred

FLASHGAS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.