Mike Thornton

Mike Thornton has a wealth of experience in IT Service Management, with a focus on Incident Management and Change Management. Mike has worked in various contract roles for companies such as Fletcher Building and Friday Solutions Ltd, providing consultation on ITIL-based processes and implementing improvements in Incident Management. Mike's expertise also extends to Change and Release Management, as well as ITSM assessments and implementations. Mike holds certifications in ITIL, Change Management, and PRINCE2, and has a diploma in Information Systems from The University of Auckland.