Madhan Gopal

Madhan Gopal has over a decade of experience in operations and customer service, primarily at Flipkart since October 2014, where Madhan currently serves as an Operations Manager. Responsibilities include service recovery and grievance operations, program management of strategic initiatives, and fraud management across both in-house and outsourced partners. Prior to this role, Madhan held positions as Assistant Manager and Team Lead in the same organization, focusing on analytics, customer satisfaction measurement, team management, and the development of customer service strategies. Earlier experiences include technical support roles at Dell and Kochar Infotech. Madhan holds a Bachelor of Commerce degree from Bangalore University.