Marco Arru

Marco Arru has extensive experience in customer service quality management and automation, currently serving as an Expert Customer and Ride Insights and Team Lead for Global Customer Service Processes and Quality at Flix since July 2018. Responsibilities include leading teams in quality assurance, customer feedback analysis, process management, and journey automation, alongside project leadership for various quality frameworks and tools. Previous roles include founding DomoSounD, managing damage handling at Sixt, overseeing operations and accounting at AP Logistics, and providing financial services at Compagnia delle Opere. Marco Arru's early career included a finalist position in the national startup competition "EDISON START" and a project manager role for youth entrepreneurial guidance. Educational credentials include a Master's Degree in Business and Managerial Economics and a Master's in Digital Strategy & Social Media Communication.