Andrew Owens-Smith

Andrew Owens-Smith is a seasoned professional in customer quality and management with extensive experience across various sectors. Currently serving as Customer Quality Lead at Florence since December 2021, Andrew previously held director roles at Gnom and Chompsky Ltd from March 2018 to July 2022 and September 2015 to March 2018, respectively. Andrew also worked as a Contract Variations Consultant at HML and in administrative capacities at Barclays Stockbrokers, Memory Lane Films, and NFU Mutual, demonstrating strong customer service and communication skills. Early experience includes customer service roles at Santander and sales at Response Holdings, highlighting a consistent track record in achieving targets and managing client relationships.