Florence Healthcare
Shana Hunter possesses extensive experience in customer success and support roles, currently serving as Supervisor of Support Delivery and Customer Success Team Lead for NEST Ops at Florence Healthcare since June 2021. Prior to this, Shana held the position of Customer Support Analyst Level 3 at Displaydata and worked at RentPath in various capacities, including Site Operations Analyst - IT and Sales Support Specialist, where responsibilities encompassed troubleshooting and relationship management. Earlier career experience includes serving as a Client Account Manager at RentPath and as a New Hire Trainer at Teleperformance, focusing on training new employees on customer service protocols and technical tools. Shana holds a Bachelor's degree in Psychology from Albany State University.
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Florence Healthcare
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Florence advances clinical trials through software for managing document and data flow between research sites and sponsors. Florence eBinders is trusted by 7,200+ research teams to manage the eRegulatory and eSource for 1000+ active studies.