Alexis Triana

Timeline

• Customer Experience Strategy & Analytics Manager

  March 1, 2024 - present

• Customer Experience Journey Architect

  March, 2022

• Digital Customer Experience Product Manager

  October, 2018

• Digital Customer Experience Product Owner

  April, 2016

• Digital Product Owner Senior Process Improvement Specialist FPL Com Start Stop Move Product

  January, 2014

• Senior Process Improvement Specialist Customer Care Service Order Processes

  November, 2007

• IT Application Delivery Analyst Business Systems

  July, 2007

• IT Business Systems Support Analyst

  June, 2006

• IT Business Systems Analyst Project Delivery

  March, 2005

• Production Analyst Customer Care Operations

  November, 2003

• Customer Care Representative

  February, 2001