sg

sampada gole

Senior Support Engineer at Flowroute, A BCM One Company

Sampada Gole has a diverse background in technical support and engineering. sampada began their career in 2012 as a Junior Executive at Tata Communications Transformation Services Limited, where they provided telecommunications design and support services. sampada then worked as a Technical Engineer Intern at Grandstream Networks, where they assisted with test plans, conducted independent testing, and supported the company's IT infrastructure.

In 2013, Gole worked as a Computer Lab Assistant at Northeastern University College of Engineering, troubleshooting computer issues and solving printer problems. sampada also gained experience as a Technical Analyst at AIR Worldwide, where they acted as a technical liaison, installed and troubleshooted application issues, and provided technical expertise and leadership.

Gole then transitioned to Tableau Software as a Technical Support Engineer, collaborating with clients to troubleshoot and resolve technical issues with Tableau Server and Desktop. sampada also contributed to the Tableau knowledge base and assisted on community forums.

Currently, Gole is working as a Senior Support Engineer at Flowroute, A BCM One Company. In this role, they represent the voice of the customer internally, troubleshoots product issues, develops relationships with customers, and serves as a subject matter expert and consultant to a team of Flowroute Account Executives.

Overall, Sampada Gole has a strong background in technical support, troubleshooting, and customer relationship management, with experience in telecommunications, software, and network infrastructure.

Sampada Gole earned a Bachelor of Engineering degree in Electronics & Telecommunication from Shivajirao Jondhle College of Engg. & Tech. - Mumbai University in the years 2007-2011. sampada then pursued a Master of Science degree in Computer Systems Networking and Telecommunications at Northeastern University from 2012 to 2014.

In addition to their formal education, Sampada obtained certifications in various subjects. sampada completed the "Project Management Foundations" course at Lynda.com in November 2017 and also completed the "Learning Microsoft Business Intelligence Stack" course at the same institution in October 2017. Furthermore, they obtained a certification as a "Certified Catastrophe Modeler" from AIR Worldwide, although the dates of completion were not provided.

Links

Previous companies

Russell Investments logo

Timeline

  • Senior Support Engineer

    October, 2019 - present