David Norton

Head Of Customer Experience at Floyd

David Norton has a wealth of experience in customer experience, consulting, content creation, and teaching. David is currently the Head of Customer Experience at Floyd and an Independent Consultant at Norton Consulting, LLC. Previously, they were the Associate Director, Member Experience at Arcadia Power (2019), Sr Manager, Customer Experience at Framebridge (2015-2019), Regional Community Operations Manager and Community Manager at Uber (2013-2015), Travel Editor and Assistant Editor at LivingSocial (2011-2013), Freelance Copywriter at ABC Carpet & Home (2013), English & Journalism Teacher and Varsity Swim Coach at Gonzaga College High School (2007-2011), and Alumni Correspondent and English Teacher at Lafayette College (2004-2007) and Holy Redeemer School, Kensington, MD (2004).

David Norton attended Georgetown University from 2009 to 2010, where they earned a MA in Journalism. From 2000 to 2004, they attended Lafayette College, where they earned a BA in International Affairs. David also holds a High School Diploma from Gonzaga College High School. David has no certifications.


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  • Head Of Customer Experience

    November, 2021 - present

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