Michelle Furibondo

Michelle Furibondo serves as the Director of Customer Experience at Flynn, with a distinguished career in customer experience management spanning over a decade, including previous roles such as Associate Director and Customer Experience Manager. At Carestream, Michelle pioneered a global customer experience strategy centered on journey mapping and customer feedback, enhancing organizational culture through employee recognition for customer-centric behaviors. Expertise includes managing customer experience program operations, automating processes, and leveraging data analytics to drive improvements. A Lean Six Sigma Black Belt certified professional, Michelle is also proficient in IT project coordination, having utilized skills in business analysis and testing management throughout a diverse career in customer experience and IT. Michelle holds a Bachelor of Business Administration in Information Technology Management from the University of Notre Dame's Mendoza College of Business.